How to Fix Delayed Subtitles on HBO Max

Dec 22, 2022

Are you someone who loves to travel and depends on VPNs to enjoy your favourite films and TV shows? Don’t ruin the ambiance of a great movie or binge-watching session because of HBO Max’s delayed subtitles – follow along in this blog post to discover how easy it is to fix this issue quickly and watch HBO Max in Malaysia, Indonesia or anywhere in their local subtitles.

  1. Restart and Reload the App/Website

When dealing with a frustrating issue like delayed subtitles on HBO Max, it can be helpful to restart or reload the app or website. This simple step ensures you get the most up-to-date information and options for the best streaming experience.

If you’re unsure how to restart or reload your app, simply follow the steps below for hassle-free ways of taking this essential troubleshooting step. And don’t forget – checking for updates on your device may effectively improve any issues you’ve encountered.

For iOS and Android

  1. Go to your home screen
  2. Open Recent Apps/App Switcher, and you’ll find HBO Max.
  3. Remove the app from the list of recent apps.
  4. Open HBO Max as usual.

For the Web

  1. Reload the page by pressing Ctrl+R if you are using Windows or Command+R if you have a Mac device.
  2. Click the ‘Reload’ button on your browser, and that’s it.
  1. Check your HBO Max Server Status

If you’re trying to watch your favourite show or movie on HBO Max and the subtitles aren’t working, don’t panic! A simple step is to check the server status of HBO Max with DownDetector

Not only will it tell you if there are any outages, but they also have an easy-to-use tool that can help diagnose any technical issues with your account. With the press of a button, you can see if the issue is affecting others and even get help from other users. 

  1. Check Your Internet Connection

Before spending hours trying to troubleshoot the problem, check to ensure that you have a stable internet connection with your Wi-Fi or router. A solid connection is essential for smooth streaming and helpful subtitles. 

If there are any glitches in your connection, you may need to adjust some settings or reset your device entirely. Depending on where you are located, it is worth looking into wireless boosters or extenders to increase your range and quality of the signal. Remember to check if any of your neighbours use the same Wi-Fi network, as it can quickly overload and cause issues with streaming consistency.

  1. Sign out, then Sign in

Experiencing technical difficulties can be incredibly frustrating, and if your HBO Max subtitles are not up to snuff, you may feel lost. Luckily, the answer is right at your fingertips! If traditional attempts to fix the subtitles have failed, try signing out and then signing in to HBO Max – this simple step could make all the difference. 

On the Web

  1. Open HBO Max and select ‘Profile.’
  2. Go to Manage Devices >> Sign All Devices Out. 

On the App

  1. Open the HBO Max app.
  2. Select ‘Profile’ and go to Manage Devices.
  3. Click ‘Sign All Devices Out.’
  1. Restart Your VPN

Watching movies and shows on HBO Max with subtitles can be a great way to improve comprehension – however, sometimes, these subtitles take too long to appear on the screen. If this is happening to you, fear not. 

Restarting your VPN by turning it off and back on is an incredibly simple fix that works like a charm. This easy troubleshooting step only takes moments and can eliminate any issues of delayed subtitles – no more worrying about missing a crucial line of dialogue ever again.

  1. Clear Your Browser Cache

Clearing your browser’s cache can be a simple and effective troubleshooting measure that can bring your HBO Max streaming experience back to life. 

Not only does clearing the cache help to eliminate any residual text from movies or TV shows you watched before, but it also helps free up valuable memory space and ensure your web browser runs as smoothly as possible. If you’re having issues reading along with the dialogue in your latest binge-watch of Game of Thrones, give clearing the cache a try – it might just come to the rescue.

  1. Open your browser.
  2. Navigate to More Options > Settings > Privacy and Security.
  3. Open ‘Clear Browsing Data.’
  4. Check to mark everything except passwords if you forget them often.
  5. Click ‘Clear Data.’
  1. Clear App Cache

Having issues with your HBO Max subtitles that don’t go away no matter what you try? You might not have thought about it, but your app cache could be the culprit. 

Cache files are constantly being overwritten again and again, so if yours gets stuck or corrupted, this may prevent your subtitles from functioning property. That’s why clearing your app cache is an easy and effective way to get those subtitles working in no time. 

  1. On your Android device, navigate to Settings >> Apps and search for “HBO Max.”
  2. Open its Storage and click ‘Clear Data’ and ‘Clear Cache.’
  3. Open the HBO Max to see if it works fine.

iOS devices do not have the option to clear cache. The best you can do is uninstall the app and install it again.

  1. Update the HBO Max App

If you’re trying to get your movie-watching marathon started, but the subtitles on your HBO Max app are not working correctly, you should make sure to update your app before you begin. 

Not only will updating make it much easier for you to understand the spoken dialogue in movies, but it can also prevent the long-term damage of leaving an outdated app on your device. With updated apps like HBO Max that provide streaming services, keeping them up-to-date is incredibly important to keep both yourself and your devices safe and secure. 

  1. Open Play Store on your Android/App Store on your iOS device
  2. Navigate to My Apps & Games on the Android/Profile icon on your iOS.
  3. Search for HBO Max under installed apps.
  4. If the app has an ‘Update’ button, click on it.
  1. Switch to Another Network

If you subscribe to HBO Max and try to watch a movie with subtitles, but they’re not displaying properly, it might be time to switch networks. The subtitles can lag or even fail to appear completely, resulting in an unsatisfying viewing experience and interrupting the flow of the story. 

To avoid this, switch your network before beginning a new viewing session. You may be surprised how much of an improvement it makes: stronger connections lead to smoother streaming and clearer subtitles that won’t interfere with your movie night. It’s worth ensuring you’re connected to the right network for the best experience.

  1. Use Another Device

Watching shows and movies on HBO Max should be easy and enjoyable, but it can quickly become a nuisance if your subtitles need to be fixed. If you’re finding yourself having trouble with your subtitles, try another device – whether that’s switching to a laptop or tablet instead of the TV or vice versa. One device is better than the other at displaying the subtitles properly, so it’s worth giving it a try. 

  1. Watch on Incognito Mode

It might sound strange, but this is one of the fastest and simplest ways to solve the issue of subtitles not working. Incognito mode prevents websites from saving data from your session, so when using this setting, your preferences are reset each time. 

This often helps clear up any conflicts preventing subtitles from displaying properly. Give it a try and see if it does the trick – you’d be surprised at how quickly it can get everything back in working order.

  1. Reinstall the App

Reinstalling the HBO Max app should take care of any issues you may be having. Reinstalling also clears out temporary files that can cause issues, providing a refresh and better performance on your device. 

  1. Report the Issue to HBO Max Support

Submitting a report to HBO Max support could help get the issue resolved swiftly. Whether it’s audio being out of sync or simply not being able to turn them on in the first place, their customer care team is available and eager to help. 

Subtitle problems can be extremely frustrating, so why spend time sorting through the mess when you can enlist the expertise of a customer care specialist? Avoid the hassle and know that your issue will be properly addressed.


We understand how frustrating it can be when subtitles don’t work how you want them to. That’s why we’ve come up with reliable fixes so that you can easily get back to enjoying media without fuss. With careful testing, we are confident that following our simple steps should restore your subtitles. Getting back to streaming your favorite movies and TV series with accurate audio-visual integrations has never been easier – all within a few clicks. 


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