Overview
NLX, a customer service AI developer, has introduced generative AI to its conversational designer, allowing businesses to deploy voice and text-based chatbots on its platform by simply describing the purpose of the conversation. NLX envisions the AI feature as a way to speed up the planning and implementation of conversational flows for companies using automated chatbots or voice agents. Instead of writing an entire script, the user can describe the point of the conversation in broad terms, and the AI responds like an actor improvising a scene to meet that goal.