Checkers and Rally’s Drive-Thru Voice Assistant Now Take Orders in Spanish

Summary

Checkers and Rally’s drive-thru voice assistant has been trained in Spanish by conversational AI developer Hi Auto. This bilingual feature is available at over 350 drive-thru locations across the United States, making it the first of its kind in the fast-food industry. The AI system can automatically detect the customer’s spoken language and respond in either English or Spanish, allowing for seamless order-taking and customer interaction.

Introduction

Checkers and Rally’s have introduced a new drive-thru AI system that incorporates conversational AI technology developed by Hi Auto. This system has been designed to understand and respond to both English and Spanish languages, providing bilingual support at drive-thrus. The AI assistant can take orders, answer basic questions, and promote special deals available at the restaurant. This Spanish-speaking AI underwent a successful beta testing phase in Miami and is now being rolled out nationwide.

Main Points

• Checkers and Rally’s drive-thru voice assistant has learned Spanish from conversational AI developer Hi Auto.
• Over 350 drive-thru locations nationwide now offer bilingual support.
• The AI system automatically detects the customer’s spoken language and responds in either English or Spanish.
• The drive-thru voice assistant can take orders, understand basic questions, and up-sell specials or deals.
• Hi Auto’s voice AI partner Presto serves as a reseller for Checkers and Rally’s drive-thru AI system.
• Spanish translation capabilities have been added to enhance guest interactions and increase order efficiency.
• Other fast-food chains such as Wendy’s, Hardee’s, Carl’s Jr., and White Castle are also implementing voice AI technology at their drive-thrus.

Conclusion

Checkers and Rally’s drive-thru voice assistant now offers Spanish language support at over 350 locations nationwide. This technology, developed by Hi Auto, automatically detects the customer’s language and responds in either English or Spanish, providing an inclusive and efficient ordering experience. The addition of Spanish translation capabilities enhances guest interactions and aligns with the chains’ commitment to meeting customers’ needs. This development sets a precedent in the fast-food industry, and other chains are following suit by implementing voice AI technology at their drive-thrus.