How ChatGPT and Large Language Models are Impacting Conversation Design

Summary:

This article discusses the influence of ChatGPT and the rise of large language models on conversation designs and designers. The author interviews four experts in the field to gain insights into how the profession is changing and what designers should consider.

Introduction:

In Part 1 of the series on conversation design, the author engages in one-on-one interviews with four experts in the field. Maaike Groenewege, Tom Hewitson, Peter Isaacs, and Karen Kaushansky share their perspectives on the impact of ChatGPT and large language models on conversation design. The article also mentions the upcoming Unparsed Conference on conversation design, inviting readers to participate both in-person and online.

Main Points:

• Maaike Groenewege, an independent conversation designer, highlights her experience as a designer, linguist, and technical writer, and explores the changing landscape of conversation design.
• Tom Hewitson, the founder and CEO of Labworks.io, discusses the influence of ChatGPT and large language models on voice-first game studios and shares his insights as a former journalist and content strategist.
• Peter Isaacs, the senior conversation design advocate at Voiceflow, provides his perspective on the impact of ChatGPT in his previous role as a conversation designer at Woolworths Group.
• Karen Kaushansky, a Staff Conversation Designer at Google, offers her 27 years of experience in the field and discusses her work in designing for Google Watch.

Conclusion:

The article provides a glimpse into the evolving world of conversation design in the era of ChatGPT and large language models. The insights shared by the four experts shed light on the changing landscape of the profession and offer valuable considerations for designers. The article concludes by inviting readers to join the Unparsed Conference on conversation design, which promises an exciting speaker lineup.