Summary:

Enterprise conversational AI developer Gupshup has introduced a set of large language models (LLMs) called ACE, which are fine-tuned for specific business uses and industries. These LLMs leverage foundation models from Meta and OpenAI to assist in the development of conversational generative AI for marketing, commerce, and customer support. The ACE LLMs address the precision and governance needed for enterprise deployment, incorporating safety guardrails and compliance controls suited for real-world business applications. Gupshup aims to enable companies to transform customer experiences by injecting AI into conversations across the entire customer journey.

Introduction:

Gupshup, an enterprise conversational AI developer, has launched a new set of large language models called ACE LLMs. These models are fine-tuned for specific business uses and industries and are designed to enhance the precision and governance of conversational generative AI for marketing, commerce, and customer support. By leveraging third-party foundation models, Gupshup aims to assist enterprises in developing AI-powered conversations that improve customer experiences.

Main Points:

1. Gupshup’s ACE LLMs address the deficiencies in precision and governance typically associated with standard LLMs used in enterprise deployment.
2. The models are adapted to different functions and verticals, incorporating safety guardrails and compliance controls suitable for real-world business applications.
3. ACE LLMs provide companies with the ability to inject AI into conversations throughout the entire customer journey, transforming customer experiences.
4. The models come with built-in guardrails to prevent inappropriate responses and can be fine-tuned based on a company’s knowledge base for domain-specific conversations.
5. Gupshup offers ACE LLMs through its public cloud with options for data residency in specific geographies or private cloud deployment.
6. Pricing models are designed to support high scalability for enterprise needs.

Conclusion:

Gupshup’s ACE LLMs offer enterprises the opportunity to improve customer experiences by incorporating AI into their conversations. These models address the precision and governance challenges associated with standard LLMs, providing safety guardrails and compliance controls suitable for real-world business applications. With options for data residency and high scalability, Gupshup aims to enable companies to transform customer experiences throughout the customer journey.