That escalated quickly.
After hearing from the masses of unhappy owners of the Batman: Arkham Knight PC version, Warner Bros. announced in its online forum that it has suspended all sales of the game. This decision comes after an overwhelming amount of performance issues arose in the PC version of publisher Warner Bros. and developer Rocksteady Studios’ next-gen debut.
Here’s the statement that Warner Bros posted in its forum:
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com(Steam refund policies can be found here:http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
This is a completely unprecedented move by Warner Bros, and it’s shocking on multiple fronts. For one, it’s rare that a publisher would ever discontinue the sales of such a highly-anticipated game, and furthermore, they dropped the “R Word” - refund. They’ve given instructions of how you can get your money back.
We’re not sure what else will be offered for the unfortunate owners of the PC version, but it wouldn’t be a surprise to see some compensatory content become available once these issues are corrected.
We can attest that both the Xbox One and PS4 versions of this game are running splendidly. Let’s hope that this all gets corrected soon!
Here’s a video from Rock, Paper, Shotgun that gives us a glimpse of what is plaguing the entire PC experience of Arkham Knight: